CUSTOMER SERVICE SURVEY

We value your feedback and would like to know how well we are meeting your needs. Please take a few moments to complete the following questions that apply to your experience, and return this survey to the proper staff person.

Please rate your answers from 1 to 5 (1 being the worst, 5 being the best)
TELEPHONE CONTACT 1 2 3 4 5
How well was your telephone call or visit handled?
How satisfied were you with the service you received from…

XWorker

XReceptionist

XVoice Mail

XReturn of your call (if applicable)

ELECTRONIC CONTACT 1 2 3 4 5
How was the agency website you visited at www.alamoworksource.org?
How was the state website you visited at www.twc.state.tx.us?
Was the website(s) helpful to you in…

XFinding information you needed?

XFinding the person you needed?

XUp-to-date website information?

XBeing user-friendly?

MATERIAL PROVIDED
1
2
3
4
5
How good was the information you received from the workforce center?
How current was the information you received?
How good was the presentation of the information you received?

How easy was it to get the information the way you wanted it (i.e., format, size, content)?

RESPONSE
1
2
3
4
5

How good was the response time you received by…

Telephone?
Electronic Contact (E-Mail)?
Mail?
How complete was the information you received in your response from the workforce center?
If it wasn’t complete, how satisfied were you with the explanation were given?

 

Please rate your answers from 1 to 5 (1 being the worst, 5 being the best)
CUSTOMER SERVICE
1
2
3
4
5
How were you treated at the workforce center?
How quickly were you served at the workforce center?
How clear were the answers you received to your questions?
How nice and helpful were the workforce center people?
How much do you feel they knew about your questions and concerns?
How helpful was the information they provided to you?
How easy was it to receive the services you needed?
How much respect do you feel they showed you?
How fast did the workforce people respond to your needs?
How easy was it to work with the workforce center people?
How safe do you feel the workforce center location was that you visited?
How easy was it to fill out and turn in any forms or applications?
At the department that you visited today, how was the service?
PLAIN LANGUAGE
On the information you received, how good was the service regarding…
Organization
Clarity
Understanding

 

HOW DO YOU NORMALLY CONTACT THE AGENCY?
In Person Telephone Email Fax
WHY DID YOU CONTACT THE AGENCY TODAY?
Choices Computers Job Search WIA Youth Program
Project RIO Food Stamps Veteran Services Other

 

WHAT WERE THE THINGS THAT YOU FEEL WERE DONE WELL BY THE WORKFORCE CENTER?
Quick Service Information Available Friendly People Needs Met
Good Listening Friendly Receptionist Convenient Location Respect
Questions Answered People Were Helpful Clear Answers Good Job Postings
People helpful when you had problems or questions

 

HOW WOULD YOU RATE THE OVERALL SERVICES YOU RECEIVED FROM THIS AGENCY?
1= poor 2=fair 3= good 4= great 5= excellent

PLEASE USE THE FOLOWING SPACE TO GIVE US ANY COMMENTS YOU WOULD LIKE US TO HEAR AND TO HELP US IMPROVE OUR SERVICES TO YOU.